PHP enjoy an enviable and well recognised reputation as a leading independent Corporate Chartered Insurance Broker
We do not try to commoditise the supply of insurance, unlike the current trend the media would have you believe. Our approach to insurance and therefore customer service, is to engage in a dialogue in order to establish customer requirements, so that the cover and the price are right. We are price proximate, which means we will not always be the cheapest, but we listen to what you are looking for and what is important to you, so as to balance cost and cover.
<5% have gained Chartered Insurance Broker Status.
We’re one of a handful of brokers who have, after being awarded Chartered Insurance Broker status.
If having access to professionally qualified and commercially experienced people who will handle your problems is what you are looking for, you are in the right place. Customers are not interested in the world of insurance, what they are keen on is surrounding themselves with quality advisers so they can focus on developing their own business.
Insurance can easily be dismissed and is often cited as an unexciting purchase, yet its essence is about protection, reliability and security, elements which the majority of businesses actively seek. Insurance is a value for money offering like any other product or service – you get what you pay for, so having access to people who can demystify the business issues you face and provide a value for money purchase should be important to you.
Our clients appreciate that we take the time to listen and understand their needs. Our customer confidence is evidenced by high levels of repeat customers and recommendations year on year.
All of these factors contributed to PHP being awarded Chartered Insurance Broker Gold Standard status in 2010. The prestigious title is only awarded to those who are of the highest quality, adhere to the CII’s strict Code of Ethics, continually maintain industry knowledge in order to give the best possible advice and who strive to train and develop their employees. Using a Chartered Insurance Broker also brings many benefits to the customer.
Who we are
The business was formed in 2002 when the founders recognised a gap in the market place where the needs of small to medium sized businesses were ineffectively dealt with. Whilst the industry has changed in many ways in recent years, there continues to be a number of problems which undermine the customer’s experience, problems which the PHP philosophy overcome.
- The larger brokers are continuing to focus on the top companies. Unfortunately the shortage of skills within these organisations mean that the biggest companies are serviced by the best people leaving the smaller client to be looked after by less qualified staff. Our team are highly knowledgeable and experienced within the field as well as undergoing continuous learning, striving to be the best within the industry.
- Small and medium sized companies continue to require the services of the professional broker. Insurance programmes in this sector can be complex and demand a high level of skill to properly administer them. We have many years experience in broking for all kinds of clients in many different industries, coming into contact with complex and unique needs on a daily basis.
- The industry continues to try and commoditise the distribution of insurance. Domestic insurances are freely available online where the focus of attention is cost. This should concern customers as insurance remains a significant purchase and one where making a bad selection is only ever acknowledged when things have already gone wrong. Our aim is to embrace technology, whilst recognising that policy disputes on what is covered frequently occur, and such matters are reconcilable only by individuals with the necessary competence, experience and skill all of which we here at PHP have.